Question 1

Why are some shops restricted access?

Accepted Answer

Some shops are reserved because the access code is provided exclusively to members of the establishment in question. To obtain it, please contact the establishment directly.

Question 2

What is the delivery time?

Accepted Answer

Home delivery is made within 10 working days from order confirmation, excluding public holidays and weekends.

Question 3

Can I pick up my order in store?

Accepted Answer

Yes. When confirming your order, select the "In-store pickup" option. You will receive a notification when your order is ready for pickup (within 8 to 10 business days).

Question 4

Can I personalize an item?

Accepted Answer

Yes, this option is available upon request. Please contact us directly. Please note that any item that has undergone additional personalization cannot be returned or refunded.

Question 5

Can I return an item?

Accepted Answer

Returns are only possible for non-personalized items. Any item with additional personalization is final sale and cannot be returned or refunded.

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Frequently Asked Questions

Why are some shops restricted access?

What is the delivery time?

Can I pick up my order in store?

Can I personalize an item?

Can I return an item?